Shipping & Returns
Shipping Policy
We're so grateful you've chosen to bring a little Moonlit magic into your world. Below is everything you need to know about how your orders travel from our business to your doorstep.
- We currently ship to the UK and also internationally unless specified.
- Orders typically take 7-10 days after you place your order before it is dispatched. Pre-order items will take longer to be dispatched and you will be notified of the period you will need to wait.
- Delivery times once dispatched varies depending on the country it's being delivered to. Also public holidays, customs and local disruptions may also cause delays.
- Shipping fees are stated at the checkout and will provide an option of both standard delivery or tracked delivery. Shipping costs vary depending on your location.
- Once your order is dispatched, you will receive a confirmation email and a tracking number if you chose tracked delivery.
- If your order hasn't arrived in the designated timeframe, feel free to reach out to us on moonlitmuse1013@gmail.com - we are always here to help.
- International customers may be liable for additional fees.
- Each order is packed with care and a touch of Moonlit magic. If you are sending a gift, let us know - we'll include a handwritten note at no extra charge.
From our hands to your hearts, thank you for supporting Moonlit Muse
Return & Exchange Policy
We want every Moonlit Muse creation to feel like a gift - whether it's for yourself or someone you love. If something isn't quite right, we'll do our best to make it better.
- You may be able to request a return if the product is faulty or doesn't meet your expectations. Please email us within 3 days of receiving your order.
- The items must be unused, in it's original packaging and in a resellable condition.
- Non return items include sale or clearance items unless the item is faulty.
- To contact us for a return or exchange, email us at moonlitmuse1013@gmail.com with your order number, name and reason for return. We will aim to respond within 2 days with the next steps.
- Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked delivery service to ensure a safe return. A return address will be provided upon request.
- Once we receive and inspect your return, we'll issue a refund within 5-10 business days to your original payment method. If you prefer a store credit, please let us know.
- You will receive a confirmation email when the refund has been processed.
- If your order arrives damaged or not as expected, please email us as soon as you can. Providing photos would help.
- We accept international returns, but shipping costs and customs fees are the customer's responsibility.